CASETiFY Travel

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CASETiFY Travel

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Warranty & Returns

Learn About Your Warranty

What's Covered?

Any of the following defects that causes the item no longer usable/functionable:

Cracks or breaks in the shell that is no longer useable
Wheels that break off and are no longer useable
Handles or telescopic handles that break off and are no longer useable
Zipper that can no longer be opened or closed and is no longer useable
Bounce corner that break off and is no longer functionable
Cracks or breaks in CASETiFY frame that is no longer functionable
Cracks or breaks in front faceplate that is no longer functionable

For details, please see our Warranty Policy HERE

Need to Return Something?

Change in Mind? You’ve got 30 days to return upon receipt (*subject to tracking record)

To start a return, here’s what you need to know first:

We can’t accept any returns without a prior heads up.
Items should be brand new, unused, undamaged and with all packaging and tags.
Returns need to be made at your own cost from and to the original country of purchase with the original receipt.
Shipping and, if any, handling charges are not refundable
We’ll refund via your original payment method (minus shipping.).
You're in charge of shipping for the return, repaired product and/or replacement, including but not limited to the cost of packaging, shipping and applicable taxes. Return parcels remain the responsibility of you until it is received by us. We recommend keeping tabs on it.
Returning a promo item or part of a set? That’ll cancel the deal and adjust your refund.
Customized gear bought via the official CASETiFY website will get a 50% processing fee on the refund amount. Right now, no return or exchange for customized gear bought at our retail stores.
No refunds on counterfeit items, but we trust you’ll keep it real with us.
No refunds on items not bought via the official CASETiFY website or retail stores.

Other Notes

return policy applies to CASETiFY Bounce Suitcase only.
If any refund is applicable, the sum will be reimbursed in the same currency as the purchase. Any losses due to currency fluctuations will not be reimbursed.
Zero tolerance to fraud return/refund or any other attempt of fraudulent behavior (such as providing us with a counterfeit item for exchange/refund). The relevant request would be absolutely rejected.
To the greatest extent permitted by applicable law, (a) any implied warranties are hereby excluded; (b) we reserve the right to deny any return/exchange based on the condition of the product; (c) all requests for refund, return, repair or replacement shall be subject to our checking, inspection and verification (including, but not limited to our verification of the original receipt/online order confirmation as officially issued by us). Where necessary, you may be further required to provide additional information relating to the relevant purchase, or request for refund, return, repair or replacement, for the verification purpose. Should we reasonably believe that there is attempt of fraudulent behavior to get advantage of our policies, including this warranty and return policy (such as any fraud return/refund), we retain the right to accept or refuse the relevant request, and with or without notice take appropriate actions, including but not limited to legal actions or proceedings; (d) we reserve the right to modify our policies, including this warranty and return policy; and (e) should any dispute, inconsistency or controversy arise, our decision shall be final.
CASETiFY Terms and Conditions (Others) shall apply. For details, please click HERE

Learn About Your Warranty

What's Covered?

Any of the following defects that causes the item no longer usable/functionable:

Cracks or breaks in the shell that is no longer useable
Wheels that break off and are no longer useable
Handles or telescopic handles that break off and are no longer useable
Zipper that can no longer be opened or closed and is no longer useable
Bounce corner that break off and is no longer functionable
Cracks or breaks in CASETiFY frame that is no longer functionable
Cracks or breaks in front faceplate that is no longer functionable

For details, please see our Warranty Policy HERE

Register Your Suitcase

Warranty & Returns

Learn About Your Warranty

Need to Return Something?

Need to Make a Claim?

Other Notes

Learn About Your Warranty

What's Covered?

All About Your Warranty